- CITS Block Hour Support Contract, allows you the Medium business owner to budget in advance for any IT Support that you may require at discounted rates.
- Allowing you the peace of mind in knowing that when something goes wrong you minimise the risk of down time and essentially staff productivity
Experience. Effective. Excellence.
- Service includes: Monitoring
- Service includes: Remote and onsite support
- Ensuring that you have a skilled and experienced team to assist you with your computer and network infrastructure.
Features & Benefits
- Live Monitoring. With early warning alerts we will inform you of any possible errors that we pick up from your computer systems
- Hardware and Software Audit. Microsoft OS, Office license keys and hardware audits will help you to manage IT procurement in the future.
- Quick and Easy remote support. We are able to securely connect to your desktop to offer immediate remote support when required.
- Skilled and Experienced Technicians. All our technicians are Certified Microsoft Professionals and work as a team to solve your IT issues.
- Data Backup Validation. We continuously asses the integrity of your backups, do test restores and report monthly.
Our Helpdesk facility provides users with a single point of contact for all IT related problems and service requests. Requests are categorized and prioritized with the assistance from your nominated IT contact. This facility includes the ability for you to rate our service.
- Quick and efficient. Thanks!
- FRIENDLY, PLEASANT, EFFICIENT, a real PLEASURE,& VERY PATIENT.
- Darrin was very prompt
- Very happy with service recieved so far by all your staff.
Your quick responses to our issues ensures that we do not have any valuable time lost in trouble shooting and can focus on what we do.
Keep up the great work. Thank you very much.
- Great Service!!!