Pro-Active Ultimate

Pro-Active Ultimate Contract gives you the peace of mind to focus on your business while we focus on your IT!

Our Pro-Active Ultimate Contract includes all the benefits of our Pro-Active Std contract. This service is aimed at the business owner who understands the benefits of having his computer systems completely managed and supported by an outsourced IT company.

Benefits

1. Anti-Virus Service - We provide Anti-virus software and ensure that your network is protected from Viruses and Spyware, no-one can guarantee Anti-virus software will prevent all viruses from getting through, in the event of a virus in the wild, we will alert you as early as possible, we do guarantee to remove the virus from your network included in the fixed monthly fee.

2. Live Monitoring - We have an advanced early warning system that alerts us when your IT infrastructure may be experiencing problems. We will perform the tasks necessary to prevent those problems becoming major interruptions in your business.

3. Preventative Maintenance - We perform maintenance tasks to ensure the smooth running and improve the speed of your computer.

4. Microsoft Patch Management - We update your Microsoft operating system and applications with the latest updates and hot fixes in a controlled manner, this ensures improved security and reduces downtime.

5. Hardware and Software Audit  - We perform monthly hardware and software audits which help you to understand what hardware and software is being used on your network, this assists with license compliance as well.

6. Hardware Change Tracking - We will alert you of any hardware changes and track any software applications being installed, this assists with knowing what hardware and software you are investing in, un-authorized actions or tampering.

7. Usage Policy - We enable you to control which software applications will be permitted on your network.

8. Computer Recovery - In the event of your computer crashing, we are able to recover your system quickly.

9. Data Backup Validation - We check the integrity of your backups, do test restores and report monthly, this gives you peace of mind and the security that if something should go wrong we will be able to restore data successfully.

10. Back-up Power - We manage the service schedule for your Un-Interrupted Power Supply (UPS) and ensure that when your power is interrupted, it will shut your server down in a controlled manner preventing possible hardware failure and corruption to data and databases. (UPS service fee not included)

11. Unlimited Remote Support - We connect to your computer remotely which helps to reduce our response times in order to keep your business up and running as smooth as possible.

12. Unlimited On-site Support - We will send one of our qualified IT technicians to your premises to resolve any major issues that we are unable to solve through our remote support service.

13. Regular Site communication - We meet with you as often as needed to discuss any problems or to simply explain to you how your invoice works to give you peace of mind so you know what you are paying for.

     

Potential Business Pains Addressed

1. Employees complaining about problem computer systems effecting their work

2. Support of computer system falls on the nominated “IT support” person in the business, usually the person who knows the most about computers, prevents this person from focusing on their real job

3. Virus infections which increase support cost, interrupt business productivity and sometimes keep coming back which increases support cost even more

4. Computers that fail and interrupt business activities

5. Lack of understanding what computers and software is being used

6. Running old hardware and software which is not that productive, but not main focus to improve it

7. Computers that are running slowly

8. Not sure if all software is properly licensed

9. No plan on what to buy, will typically spend money on the cheapest computer system not knowing any better, which usually amounts to costing more money to maintain, leads to decreased productivity and compatibility issues with other computer systems that are already on the network

10. IT Support company slow to respond

11. No proper backup strategy in place where test restores are carried out regularly

12. Loss of valuable data and or emails

13. Lack of control of what the computers are being used for(non business software) or don’t even know

14. Slow network

15. Slow internet browsing which effects online banking and other business browsing activities

16. Not sure what would happen if the computer systems crashed, how to recover

17. Increasing support costs that are different every month

18. No guarantees for the work that is being carried out

19. Recurring problems that keep getting charged to be fixed

20. IT Support company only re-acts when something is wrong

21. No proper back up power which cause computer system failures and possible data corruption, which is costly to fix and causes downtime, people can’t work

22. Complicated invoicing for IT Support with no explanation of what’s going on