Pro-Active Standard
Pro-Active Std Contract offers you preventative maintenance, an anti virus solution and an early warning system that can detect potential problems on your network together with unlimited remote support
This service is aimed at the business owner who understands the need to do the pro-active maintenance, live monitoring and alerting to problems before they interrupt business productivity. We have included a corporate level anti-virus solution that combined with the correct IT strategy will minimize the risk of ever getting infected by a rampant virus. We also understand that you require immediate support when things are detected and have included unlimited remote support to cover this area of your business.
Benefits
- Anti-Virus Service -We provide Anti-virus software and ensure that your network is protected from Viruses and Spyware, we cannot guarantee that the Anti-virus software will prevent all viruses from getting through, in the event of a virus in the wild, we will alert you as soon as early in the cycle as possible. You need to give authorization before the support work can be carried out.
- Live Monitoring - Early warning alerts to prevent computer problems, we will alert you of any possible errors that we pick up from your computer systems. You need to authorize all support work before the support work can be carried out.
- Preventative Maintenance - We perform maintenance tasks to ensure the smooth running and improve the speed of your computer.
- Microsoft Patch Management -We update your Microsoft operating system and applications with the latest updates and hot fixes in a controlled manner, this ensures improved security and reduces downtime.
- Hardware and Software Audit - We perform monthly hardware and software audits which help you to understand what hardware and software is being used on your network, this assists with license compliance as well.
- Hardware Change Tracking - We will alert you of any hardware changes and track any software applications being installed, this assists with knowing what hardware and software you are investing in, un-authorized actions or tampering.
- Unlimited Remote Support - We connect to your computer remotely which helps to reduce our response times in order to keep your business up and running as smooth as possible.
Potential Business Pains Addressed
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Employees complaining about problem computer systems effecting their work
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Support of computer system falls on the nominated “IT support” person in the business, usually the person who knows the most about computers, prevents this person from focusing on their real job.
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Virus infections which increase support cost, interrupt business productivity and sometimes keep coming back which increases support cost even more.
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Computers that fail and interrupt business activities.
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Lack of understanding what computers and software is being used.
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Running old hardware and software which is not that productive, but not main focus to improve it.
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Computers that are running slowly.
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Not sure if all software is properly licensed.
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No plan on what to buy, will typically spend money on the cheapest computer system not knowing any better, which usually amounts to costing more money to maintain, leads to decreased productivity and compatibility issues with other computer systems that are already on the network